Privacy Policy
Last updated: April 2, 2026
Lumina Coco Media Creative Studios ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, and phone number submitted through our contact form or direct correspondence.
- Order Information: Purchase details, shipping addresses, and transaction history collected through our third-party storefronts (Amazon, eBay).
- Commission Details: Creative briefs, references, and specifications you share when requesting a custom piece.
- Usage Data: Browser type, IP address, pages visited, and referring URLs collected automatically when you visit our website.
- Communications: Records of emails or messages you send to us.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and fulfill orders or commissions
- Communicate order status, shipping updates, and project progress
- Improve our website and creative offerings
- Send relevant updates about new products or releases (you may opt out at any time)
- Comply with legal obligations
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Platform Partners: Amazon and eBay process orders and handle payment and shipping data under their own privacy policies.
- Streaming Platforms: Spotify and YouTube process listener data under their own privacy policies when you stream our content.
- Legal Requirements: When required by law, court order, or governmental authority.
- With Your Consent: For any other purpose with your explicit consent.
4. Third-Party Platforms
Our products are sold and distributed through third-party platforms including Amazon, eBay, Spotify, and YouTube. When you interact with these platforms, their respective privacy policies apply. We encourage you to review those policies before making purchases or streaming content.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Commission and order correspondence is typically retained for 3 years. You may request deletion of your data at any time (see Section 8).
6. Cookies & Tracking
Our website may use cookies to enhance your browsing experience and gather basic usage analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site. We do not use cookies for advertising or cross-site tracking.
7. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
8. Your Rights
You may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Opt-Out: Unsubscribe from marketing communications at any time by contacting us directly.
To exercise any of these rights, please contact us at luminacocomedia@outlook.com. We will respond within 30 days.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our website or services after any update constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
- Email: luminacocomedia@outlook.com
- Phone: (610) 850-1878